December 17, 2018

Been ripped off over leasehold insurance? Take your complaint to the secret ombudsman, says Peverel

UPDATE April 18, 15.55 Peverel statement at the end of the article A retirement leasehold resident disputing Kingsborough insurance commissions with Peverel has been told she must take her dispute to an ombudsman, whose rulings are not published. Joan Wade, who has lived at Grasmere Court in Worthing since 2003, was appalled to receive a […]

Sacked Peverel house manager went on spending spree … on flowers

A sacked Peverel house manager at a Shropshire retirement development went on a spending spree that will see the residents receive a £3,600 rebate on their service charges this August. The live-in house manager at Ashbrook Court, in Church Stretton, spent the money on cut flowers and plant pots to decorate the premises. “They all […]

Janet Entwistle: ‘There are problems with Peverel’s reputation, but new owners are in it for the long term’

Janet Entwistle has published a digest of the questions and answers either emailed to her or asked at her public meetings with Peverel’s leaseholders on June 12. The comments are a frank admission that the company has “problems of reputation” and address fraught issues such as insurance commissions, sub-letting fees and service charges – subjects […]

Sign up for a date with Janet Entwistle

A “Customer Research Meeting” organised by Peverel is to take place next Monday (June 11) in Westminster, with one earlier in the day in Solihul. The move is the initiative of chief executive Janet Entwistle, who joined the company three months ago after it was bought for £60 million by venture capitalists. Entwistle is eager […]

“I’m not saying everything everybody did was wonderful — it wasn’t,” says Janet Entwistle of Peverel

Below is an interview in Property Week with Janet Entwistle, the new chief executive of Peverel. It was originally headlined: New chief plans to put Peverel’s problems in past 20 April 2012 | By Emma Haslett Private equity owners hope Entwistle will combat Tchenguiz effect. Emma Haslett reports Janet Entwistle, newly appointed chief executive of […]

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