December 15, 2017

No porkies at Sandbanks, but is ending the in-house manager going to save money?

UPDATED August 1 2016. 20:17 Residents at Sandbanks at Hoylake, in the Wirral, are pondering the issue of whether to continue to have an in-house manager. It is a later McCarthy and Stone retirement site, completed in 2008 and one of the last freeholds to be sold off to Vincent Tchenguiz’s interests, in this case, Fairhold […]

Ex-Labour minister Sally Keeble to keep property managers honest

@LKPleasehold @ARMAleasehold @FoPRA @LEASEonline – looking forward to working to improve standards for leaseholders & practice in the sector — Sally Keeble (@Sally_Keeble) July 29, 2016 Former New Labour minister Sally Keeble is to be the new ARMA regulator, after former housing minister Rt Hon Keith Hill, also a minister in the Blair governments, quits […]

ARMA regulator’s sanctions against FirstPort ‘did not address seriousness of what took place’

The admonition delivered to FirstPort for attempting to sell off house managers’ flats has not satisfied complainant Alex Ellison. “I am, of course, pleased that you upheld my complaint and that you have imposed disciplinary sanctions on FirstPort,” she has written to the ARMA regulator Keith Hill. “… However, disciplinary sanctions alone do not seem to adequately […]

Dear ARMA and ARHM, why does FirstPort not put Appello contract out to tender?

A day after FirstPort Retirement was admonished by the Association of Residential Managing Agents a letter has just been sent off to the trade body’s CEO Nigel Glen questioning its tendering processes. Alan and Ann Merryweather, of Lyon Close in Clacton on Sea in Essex, want to know why a quote for a emergency cord […]

ARMA rules against FirstPort Retirement …

Humiliating criticism for the trouble property manager, but the path is now clear for it to apply for membership of the trade body The regulator of the Association of Residential Managing Agents (ARMA) has admonished on two counts Peverel / FirstPort Retirement, which was applying to join the organisation. But the decision means the controversial […]

ARMA regulator to rule on whether to admit FirstPort Retirement ‘within days’

After more than three months of deliberation, the Rt Hon Keith Hill, regulator of the Association of Residential Managing Agents, is poised to make a decision on whether Peverel / FirstPort Retirement is a fit and proper candidate to join the association. Alex Ellison, and others, made a series of complaints concerning Peverel / FirstPort […]

Regulator to rule on whether scandal-hit Peverel / FirstPort Retirement is fit to be a member of ARMA

FirstPort Retirement, formerly Peverel, should not be admitted to ARMA because it has an unaccounted-for portfolio of house managers’ flats and has a track record of misleading residents when trying to sell them. These were the arguments put on Monday to Keith Hill, a former New Labour housing minister, who is the regulator of ARMA […]

A year of disillusion with ARMA-Q …

… Left to themselves, the leasehold managing agent sector seems incapable of reform   A personal view by Michael Hollands (Michael Hollands lives in a retirement development in Nottingham and has long been campaigning to improve conditions in retirement housing and the wider leasehold sector) It all started in mid 2014, with the announcement that […]

BBC told Charity Commission should stop dawdling over recognition of Campaign against retirement leasehold exploitation

In a wide ranging BBC 5 Live Investigates programme on leasehold scandals – which can be heard here – Sir Peter Bottomley said the Charity Commission should recognise LKP’s application without further delays. He told interviewer Adrian Goldberg on May 24 (for which LKP reproduces the transcript below): “The Charity Commission need to register Leasehold […]

Michelle Banks quits property managers’ trade body ARMA

Michelle Banks, the ARMA chief executive, is to step down in July. The announcement to ARMA members comes from ARMA chairman Martin Perry. “ … sadly I have to announce that Michelle Banks will not be joining us in this next phase [of ARMA-Q] having taken the decision to join her husband in retirement. “Michelle […]

ARMA ends four-month farce after finally saying who its members are …

But don’t feel any obligation to join on our account! ARMA has finally published a list of its full members – more than four months after making the more rigorous ARMA-Q the criteria for membership. Until today, the only clue as to who was a member of ARMA was the stream of congratulations posted on […]

Stop keep asking who our members are, ARMA tells pensioner

Michael Hollands, an indefatigable letter-writer on retirement leasehold issues, has been told to stop writing to ARMA for to find out who are the current members of the trade body. The ARMA membership has been in a state of confusion since the January 1, the supposed deadline for application through the more rigorous ARMA-Q membership […]

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