December 8, 2022

Letter from Arkle Court

UPDATE: November 3 2014

A spokesperson from McCarthy & Stone said:

“While the slight defects with the gables at Arkle Court fall outside of our 10-year warranty period, we are committed to addressing this issue as quickly as possible for the benefit of homeowners.

“We instructed independent structural engineers to carry out an inspection of the building and they identified a solution to rectify the problem.We met with a large number of homeowners in September and acknowledged the construction detailing the overhanging gables had not been done properly and this has caused the slight deflection of the roof.

“Despite the legal position that we are outside the liability period, and although we are not the freeholders or managing agents, we have accepted that we should pay to put the problem right.

“Our proposal was accepted by the majority of homeowners present at the meeting and we will be working with Peverel to have the work undertaken at our cost as soon as possible and will keep the homeowners informed as the work progresses.”

Dear Readers

I am a pensioner with a disability who is in constant battle with my service managers Peverel Retirement, the Leaseholders Fairhold Homes No4 and builders McCarthy & Stone since I purchased my property in 2003.

This was meant to be my dream early retirement and due to my disability chosen as advised on the ground floor maintenance free accommodation!

My dream was short lived and I have since been challenging builders, freeholder and property service managers constantly with emails seven days a week.

I have been requested advised and summoned to pursue my complaints concerns and issues through strangely surprising but ever expected unsuccessful everlasting supposedly independent Peverel Complaints Procedures!, and very similar but as everlasting one sided Ombudsman Cases!

I did successfully in the past obtain a Leasehold Valuation Tribunal result for a decrease in the house manager’s flat rental but that needs reviewing

At present I am writing and battling about constant and ongoing structural roofing faults defects and the reimbursement of costs and charges off builders McCarthy & Stone.

Challenging leaseholders Fairhold Homes No4 for overcharging of house managers flat rental and withdrawal of guest room concession plus lack of involvement over roofing charges and problems.

Peverels lack of interest help and assistance with regards to any of these above problems and concerns along with many other historical issues of not backing homeowners and challenging builders and leaseholders on residents behalf.

I am still typing at 3am Wednesday morning, stressed out and full of anxiety and nowhere nearer any solution, my concerns problems and issues with my much devalued property investment I had intended for my children and grandchildren advertised as maintenance free and investment for the future by McCarthy & Stone. .
Yours Sincerely

Ged Walsh
17 Arkle Court
Vicars Cross
Chester
CH35PL

Comments

  1. Ged

    I am very sorry to hear about your many concerns regarding Peverel Retirement and Fairhold Homes (4)
    would have purchased the development soon after it was built.

    The sale of a Retirement Development soon after completion was how McCarthy & Stone was able to build to such a density which would never have been allowed for normal Housing.

    Peverel Complaints Procedure is a farce, was it anything to do with Chris Owens?

    Ongoing structural roofing faults defects and the reimbursement of costs and charges off builders with McCarthy & Stone is nothing new.

    Challenging leaseholders Fairhold Homes No4 for overcharging of house managers flat rental and withdrawal of guest room concession plus lack of involvement over roofing charges and problems is also very common.

    Peverel’s lack of interest, help and assistance with regards to any of these above problems and concerns is par for the course.

    Ask Admin for my email and I will attempt to help.

    • Ged,

      The value of flats purchased from new from a McCarthy & Stone Development have been known to loose over 40% of the original value.

      The price included the facilities that they have such as: Residents Kitchen, Lounge, etc. which of course remains after you sell.

      My relative purchased a one bed flat and paid £135,000 in 2004/05.

      A one bed in the same development recently sold for £75,000, a 45% loss.

      What do the Government do when pensioners are treated as Cash Cows, NOTHING.

  2. Michael Epstein says

    Ged,
    Your experience is sadly only too typical of Peverel managed Mcarthy and Stone developments.
    This is one of the reasons Mcarthy and Stone sacked Peverel from all the developments they were able to do so.
    By making your problems public, does help a great deal, so as frustrating as it may appear, have the satisfaction of knowing you are playing your part in bringing down this monstrous company.
    You should also be aware that any contract to manage is between the freeholder and not the managing agent.
    Thus, no resident is bound by any contract to use Peverel’s complaints process.
    If you have any issue, which has resulted in any financial loss (including the Cirrus/Peverel collusive tendering scam) quantify the loss and make an application to the small claims court.

  3. Dear Sebastian,

    This is my latest reply to McCarthy & Stones latest comment on the Campaign against retirement leasehold exploitation update to Letter from Arkle Court just forwarded to Media and others.

    Please could you print my answer

    Regards

    Ged Walsh
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Dear Readers,

    I write in answer to my article in the media titled “Retirement complex resident fumes over ongoing Nightmare”

    Let me give my honest and factual short statement .

    Original builders McCarthy & Stone did call a meeting at short notice on 25 September 2014 that was convenient to them and attended to by Peverel staff and an unnamed number of residents but was not surprisingly inconvenient to myself and other homeowners due to medical commitments.

    I admit that McCarthy & Stones solution to cover the cost 2015 structural issues in full would be both acceptable and appreciated by most people in attendance at the meeting especially if you are a new tenant, resident, or homeowner, or representing Peverel Retirement, and have only purchased or rented your apartment over the last few years.

    Homeowners and Residents who bought and entered as new build and purchased between 2000-2004 have suffered and watched over £100,000 in works surveys and repairs continually and ongoing happen reoccur without any challenge from these service managers or leaseholders to builders.

    I over a period of 11 years living in my apartment has complained even begged for honesty fairness and justice and fought against the stress and anxiety caused by my wasted investment unfortunately brought on by my disability.

    The builder leaseholder and service managers accept but will not comment on how a building constructed only 14 years ago had required so much repair work!!!

    I for one demand reimbursement of all our outlay paid to Arkle Court Roof over the 14 years since built in 2000

    Regards

    Ged Walsh